Proba

PROBA REFUND AND CANCELLATION POLICY Aurelius Labs, Inc. Version: 2026-08-20 Effective: August 20, 2026 This policy forms part of the Proba Terms of Service. ==================================================================== 1. SUMMARY - Prices are stated in United States dollars unless the checkout page clearly states another currency. - If a job paid with credits fails, is cancelled, or times out before the purchased work is delivered, we restore the applicable credits. - If a job paid for directly through a payment method fails while running, we refund the payment in full. - If a job is only partially completed, compensation may be issued as credits rather than as a partial cash refund. - Unused purchased credits may be refunded within 14 days of the purchase that created them. - Credits do not expire. - Refund questions and requests may be sent to contact@aureliusaligned.ai. We acknowledge requests within two business days. Nothing in this policy limits a non-waivable right or remedy available under applicable law. ==================================================================== 2. JOBS PAID FOR WITH CREDITS 2.1 Failed, cancelled, or timed-out jobs If a job paid with credits fails, is cancelled, or is confirmed to have timed out before the purchased work is delivered, the credits charged for the undelivered job are restored to the organization's balance. This restoration is ordinarily automatic and does not move cash to or from a payment method. 2.2 Partially completed jobs If a job delivers only part of the purchased work, we may restore a proportionate number of credits. The credit amount reflects the portion of the work that was not delivered. 2.3 Completed jobs Credits spent on a completed job are not refundable merely because you change your mind or do not find the output useful. Proba outputs are subject to the limitations and disclaimers in the Terms of Service. ==================================================================== 3. JOBS PAID FOR DIRECTLY 3.1 Failed jobs If you pay directly for a specific job and that job fails while running before the purchased work is delivered, we issue a full refund to the original payment method. We record and track the refund request until the payment service confirms its disposition. Once confirmed, refunds typically appear within 5 to 10 business days, although the timing is controlled by your financial institution. 3.2 Partially completed jobs If a directly paid job is only partially completed, compensation may be issued as credits to the organization's balance rather than as a partial refund to the original payment method. We will disclose the amount and form of the compensation. 3.3 Completed jobs A directly paid job is not automatically refundable after the purchased work has been completed and its output made available. Contact us if you believe a charge or job outcome was recorded incorrectly. 3.4 Duplicate charging We use transaction controls intended to prevent duplicate charges for the same job. If you believe the same job or purchase was charged more than once, contact us under Section 6. ==================================================================== 4. REFUNDS OF PURCHASED CREDITS 4.1 Fourteen-day refund window You may request a refund of unused credits within 14 days after the purchase that created those credits. - The refundable amount is based on the unused purchased credits attributable to that purchase when we receive the request. - The refund is calculated at the price paid and is returned to the original payment method. - There is no refund fee, and you do not need to provide a reason. - We acknowledge the request within two business days and process an approved refund within five business days. - After processing, the financial institution typically takes an additional 5 to 10 business days to post the refund. Credits already used for completed work are not refundable under this section. Promotional, welcome, administrative, or goodwill credits have no cash value and are not refundable. 4.2 Manual review Purchased-credit refunds are handled by contacting us rather than by a self-service control. We review the request against the applicable purchase and credit ledger before issuing the refund. 4.3 After 14 days Unused credits remain available and do not expire. After the 14-day window, unused credits are not refundable merely because you no longer wish to use the Service, but Section 5 and any non-waivable rights under applicable law continue to apply. ==================================================================== 5. ERRORS AND OTHER REFUND CIRCUMSTANCES We will correct the account and, where appropriate, restore credits or issue a refund in the following circumstances: Duplicate or unauthorized charges. Contact us promptly if a charge was duplicated or was not authorized by you. We may ask for information needed to investigate and verify the transaction. Billing errors. If we charged an incorrect amount, applied an incorrect price, or recorded usage incorrectly, we will correct the error and refund or credit the affected amount. Extended unavailability. If a continuous Service outage materially prevents you from using purchased credits, you may request a refund of the affected unused purchased credits. Material changes to the Terms. If you do not accept a material change to the Terms of Service, you may stop using the Service and request a refund of unused purchased credits. Automatic purchases. If an automatic credit purchase is charged after you disabled it, or contrary to the settings you authorized, we will refund that charge after verification. ==================================================================== 6. HOW TO REQUEST A REFUND Email contact@aureliusaligned.ai from the address associated with your account and include: 1. Your organization name or account email address. 2. The approximate date and amount of the purchase, or the job at issue. 3. The credits, purchase, or job for which you are requesting a refund. Do not send full payment-card numbers or card security codes. You do not need to explain why for a request made within the 14-day window in Section 4.1. We acknowledge refund requests within two business days. ==================================================================== 7. AMBIGUOUS JOB OUTCOMES An infrastructure failure can occasionally make it unclear whether purchased work was completed. In that situation, we may place the job and any related refund in manual review while preserving the evidence needed to determine the outcome. We will notify you of the disposition after review. ==================================================================== 8. CANCELLATION Proba does not require a subscription, recurring fee, billing cycle, or minimum term. You may stop using the Service at any time. If optional automatic credit purchases are offered and you enable them, you may disable them at any time for future charges. You may request closure of your organization. If you close an organization within 14 days after purchasing credits, submit the refund request before closure. Closure may remain pending while a payment, refund, automatic purchase, dispute, security review, or deletion obligation is in progress. ==================================================================== 9. PAYMENT DISPUTES Please contact us first if you believe a payment is incorrect so we can investigate and, where appropriate, issue a refund promptly. If you open a payment dispute, we may suspend the affected organization or credit balance while the dispute is pending and may provide transaction and usage records to the relevant financial institutions as permitted by law. ==================================================================== 10. TAXES Where applicable taxes were collected as part of a purchase, an approved full refund of that purchase includes the refundable taxes associated with it. Tax treatment may depend on applicable law and the payment service's processing rules. ==================================================================== 11. CHANGES TO THIS POLICY Each published version identifies its effective date. We will provide at least 30 days' advance notice of a material change by email, through the Service, or by another reasonable method. The version in effect when a purchase was made governs that purchase unless applicable law or a later version provides you a more favorable right. ==================================================================== 12. CONTACT Aurelius Labs, Inc. Guaynabo, Puerto Rico, United States contact@aureliusaligned.ai ==================================================================== End of Proba Refund and Cancellation Policy, version 2026-08-20.

Refund and cancellation policy