Privacy policy
Reviewed version 2026-08-20 · sha256:708b849ba48de0bd703facf19eb62d1d3f01ec4b0517a5383b20808918abd6d2
PROBA PRIVACY POLICY
Aurelius Labs, Inc.
Version: 2026-08-20
Effective: August 20, 2026
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1. WHO WE ARE AND WHAT THIS POLICY COVERS
Aurelius Labs, Inc., a Delaware corporation ("Aurelius Labs," "we,"
"us," or "our"), operates Proba. Our business address is Guaynabo,
Puerto Rico, United States.
This Privacy Policy explains how we collect, use, disclose, retain,
and protect personal information when you use the Proba website at
https://proba.aureliusaligned.ai, the Proba web application, API, MCP
interface, documentation, support channels, and related services
(collectively, the "Service").
For privacy questions or requests, email contact@aureliusaligned.ai.
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2. SUMMARY
- We collect information needed to provide, secure, support, and
bill for the Service.
- We do not use Customer Data to train or fine-tune models, and we
do not sell personal information.
- Payment-card details are collected and processed by a payment
service provider rather than stored by us.
- You may request access, correction, export, or deletion of your
personal information, subject to applicable law and the limited
retention obligations described below.
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3. INFORMATION WE COLLECT
3.1 Account and organization information
We collect information such as your name, email address, organization
name, account role, authentication identifiers, and any other account
details you provide. Service records generally belong to the relevant
organization and may be visible to authorized members of that
organization.
3.2 Customer Data
"Customer Data" means datasets, prompts, model references,
configuration, files, and other materials submitted to the Service.
It may include personal information if you or another user includes
personal information in those materials.
3.3 Usage, device, and security information
We collect information needed to operate and protect the Service,
which may include request timestamps, endpoints used, job and credit
activity, latency, errors, IP address, browser and device information,
authentication events, audit events, and pages viewed.
3.4 Payment and transaction information
When paid features are used, a payment service provider collects the
payment-card details entered during checkout. We do not store full
card numbers or card security codes.
We may retain payment-service customer and payment-method identifiers,
checkout and transaction identifiers, amounts, currency, payment and
refund status, purchased credit quantities, receipts, order records,
and ledger entries needed to fulfill purchases, prevent duplicate
transactions, resolve disputes, and comply with accounting and legal
obligations.
3.5 Communications
We collect support requests, privacy and billing requests, feedback,
and other communications you send to us.
3.6 Cookies and similar technologies
We use cookies and similar technologies that are necessary for
authentication, security, session management, and core operation of
the Service. If we introduce non-essential tracking that requires
notice or consent, we will provide the choices required by applicable
law.
3.7 Information about minors
The Service is not directed to anyone under 18, and we do not
knowingly collect personal information from anyone under 18. Contact
us if you believe a minor has provided personal information through
the Service.
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4. HOW AND WHY WE USE INFORMATION
We use information to:
- provide, maintain, and support the Service;
- authenticate users and administer organizations;
- process jobs, deliver outputs, meter usage, and manage credits;
- process payments, refunds, receipts, and financial records;
- secure the Service and detect abuse, fraud, or unauthorized use;
- communicate service, billing, security, and policy notices;
- respond to support and privacy requests;
- understand and improve reliability and usability using operational
or aggregated information;
- enforce our Terms of Service; and
- comply with law and protect our rights and the rights of others.
Where applicable law requires a legal basis, we rely on performance
of a contract, compliance with legal obligations, our legitimate
interests in operating and protecting the Service, and consent where
we specifically request it. You may withdraw consent at any time,
without affecting processing that occurred before withdrawal.
We do not sell personal information. We also do not share personal
information for cross-context behavioral advertising as those terms
are defined by applicable California law.
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5. CUSTOMER DATA
Customer Data is treated as confidential information under the Terms
of Service.
We use Customer Data only to provide, maintain, secure, and support
the Service, comply with law, and follow your instructions. We do not
use Customer Data to train or fine-tune any model, instrument, or
product. We do not disclose Customer Data to other customers or to
public blockchain or subnet participants.
Access to Customer Data is limited to authorized personnel and service
providers who need access for the purposes described in this policy.
Administrative access is subject to access controls and audit records.
Unless a different written agreement applies:
- uploaded datasets are retained for 30 days after the related
analysis completes and are then deleted;
- generated outputs are retained for 12 months so they can be
retrieved, unless you delete them sooner; and
- deleted Customer Data is removed from active systems and is
removed or rendered unrecoverable in backups within 90 days.
You may delete eligible datasets or outputs through the Service or by
contacting us. Some deletion requests may remain pending while a
transaction, security investigation, legal hold, or technical cleanup
is completed.
Proba is not intended to receive protected health information,
payment-card data, government-classified information, or personal
information that requires special contractual or regulatory handling.
Do not submit that information unless Aurelius Labs has agreed in
writing to the required handling terms.
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6. HOW WE DISCLOSE INFORMATION
We may disclose information to service providers that support
functions such as identity and authentication, hosting, storage,
compute, payment processing, communications, customer support,
security, analytics, and error monitoring. Those providers may use
the information only to provide services to us or as otherwise
permitted by their agreements with us and applicable law.
We may also disclose information:
- when required by law, legal process, or a valid government
request;
- to protect the rights, property, or safety of Aurelius Labs, our
users, or others;
- to investigate fraud, abuse, or security incidents; or
- in connection with a merger, financing, acquisition,
reorganization, bankruptcy, or sale of assets, subject to
appropriate confidentiality protections.
We do not disclose personal information to data brokers or
advertisers for their own independent marketing purposes.
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7. INTERNATIONAL DATA TRANSFERS
Aurelius Labs is based in the United States. We and our service
providers may process information in the United States and other
countries. Where applicable law requires a transfer safeguard, we use
an approved legal mechanism, which may include standard contractual
clauses or another lawful transfer basis.
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8. RETENTION AND ORGANIZATION DELETION
The Customer Data retention periods are described in Section 5. We
retain other personal information only for as long as reasonably
necessary for the purposes described in this policy, including to
provide the Service, maintain security and auditability, resolve
disputes, and comply with legal obligations.
If you request deletion of an organization, we delete or de-identify
eligible account and organization information and remove saved payment
associations, subject to verification and any pending transaction,
security, legal, or technical obligations.
We retain order records, receipts, credit ledger entries, tax records,
and related transaction evidence for the period required by applicable
law and legitimate accounting, fraud-prevention, and dispute-resolution
needs. We limit retained records to the information needed for those
purposes.
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9. YOUR PRIVACY RIGHTS
Depending on where you live, you may have rights to:
- access or receive a copy of personal information we hold about you;
- correct inaccurate personal information;
- delete personal information;
- receive certain information in a portable format;
- restrict or object to certain processing;
- withdraw consent where processing is based on consent;
- opt out of marketing communications; and
- appeal a refusal or complain to a privacy regulator.
To exercise a right, email contact@aureliusaligned.ai from the address
associated with your account. We may verify your identity and authority
to act for an organization before completing a request. We will respond
within the time required by applicable law. Applicable law may permit or
require us to decline or limit a request, including where retention is
needed for legal compliance, security, fraud prevention, or legal claims.
We will not discriminate against you for exercising a privacy right.
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10. SECURITY
We use administrative, technical, and physical safeguards designed to
protect information, including encryption in transit, encryption or
equivalent protection for stored Customer Data, access controls,
auditability, and measures intended to prevent unauthorized payment
or account activity.
No system is perfectly secure. If a security incident affects personal
information, we will investigate and provide notices required by
applicable law.
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11. CHANGES TO THIS POLICY
We may update this policy. Each published version identifies its
effective date. We will provide at least 30 days' advance notice of a
material change by email, through the Service, or by another reasonable
method, unless a shorter period is required to address an urgent legal
or security issue.
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12. CONTACT
Aurelius Labs, Inc.
Guaynabo, Puerto Rico, United States
contact@aureliusaligned.ai
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End of Proba Privacy Policy, version 2026-08-20.